Terms and conditions for accommodation contracts

Scope of application

Article 1-1

Accommodation contracts and other agreements related to these contracts between KYUKAMURA and their guests shall be subject to these terms and conditions. Any particulars not provided for herein shall be as provided for by laws, regulations, etc. (referring to laws, regulations and those based thereon; the same shall apply hereinafter) or generally accepted practices.

Article1-2

If the KYUKAMURA has entered into a special contract with the guest, insofar as that special contract does not violate laws, regulations, etc., that special agreement shall take precedence over the provisions of these terms and conditions, the provisions of the previous item notwithstanding.

Application for accommodation contracts

Article 2-1

When applying for an accommodation contract for this KYUKAMURA, notify the KYUKAMURA of the following particulars.

  1. The name, address, and telephone number at the place of contact for a representative guest
  2. The dates of accommodation, number of days of accommodation, number of people, gender, age groups (adults, children of primary school age, infants) and the planned time of arrival
  3. Any other particulars the KYUKAMURA deems necessary
Article2-2

In the event that during the stay, the guest requests an extension of the accommodation longer beyond the number of lodging days as specified in (2) above, it will be regarded as an application for a new accommodation contract at the time the application is made.

Conclusion of accommodation contract

Article 3-1

An accommodation contract shall be deemed to have been concluded when the KYUKAMURA has duly accepted the application as stipulated in the previous article. However, this shall not apply when the KYUKAMURA has been shown to have not accepted the application.

Article 3-2

The ownership right to the accommodation contract shall revert to the applicant and the KYUKAMURA in question. This contract shall become invalid if the ownership right is conveyed to another party without the consent of the KYUKAMURA.

(Request for cooperation with the infectious disease prevention measures implemented by the facility)
Article 3-3

The KYUKAMURA may request guests seeking accommodation to cooperate in accordance with the provisions of Article 4-2 (1) of the Hotel Business Act (Act No. 138 of 1948).

Refusal to conclude the accommodation contract

Article 4-1

The KYUKAMURA may not accept the conclusion of the accommodation contract in any of the following circumstances.However, this provision shall not mean that the KYUKAMURA may refuse accommodation in any cases other than the cases set forth in Article 5 of the Hotel Business Act.

  1. When the application for accommodation does not conform to these terms and conditions
  2. When the KYUKAMURA is fully booked and no room is available
  3. When the guest seeking accommodation is deemed liable to commit acts that will contravene rules and regulations, the public order, or public morals
  4. When the guest seeking accommodation is deemed to fall under any of the following:
    • An organized crime group as defined in Article 2 item (ii) of the Act on Prevention of Unjust Acts by Organized Crime Group Members (Act No. 77 of 1991) (hereinafter referred to as “Organized Crime Group”), organized crime group member as defined in Article 2 Item (vi) of the same Act (hereinafter referred to as “Organized Crime Group Member”), quasi member of an Organized Crime Group, concerned party of an Organized Crime Group, or other antisocial forces
    • A corporation or other organization for which an Organized Crime Group or Organized Crime Group Member controls the business activities
    • A corporation in which one of the corporate officers corresponds to an Organized Crime Group Member
  5. When the guest seeking accommodation uses language or behavior that causes significant inconvenience to other guests
  6. When the guest seeking accommodation has contracted a specified infectious disease set forth in Article 4-2 (1) (ii) of the Hotel Business Act (hereinafter referred to as “Specified Infectious Disease Patient”)
  7. When a violent demand is made or the KYUKAMURA is asked to assume an unreasonable burden in regard to the accommodation(excluding when the guest seeking accommodation requests removal of a social barrier in accordance with the provisions of Article 7 (2) or Article 8 (2) of the Act for Eliminating Discrimination against Persons with Disabilities (Act No. 65 of 2013; hereinafter referred to as “Discrimination Elimination Act”))
  8. When the guest seeking accommodation repeatedly asks the KYUKAMURA for those set forth in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act as a demand that requires an excessive burden and significantly hinders the provision of services related to the accommodation of other guests
  9. When accommodation cannot be provided due to natural disaster, malfunctions at the facility, or some other unavoidable reason
  10. When the provisions of Article of Prefecture Ordinances are applicable

The guest’s right to cancel accommodation contracts

Article 5-1

The guest may cancel an accommodation contract by notifying the KYUKAMURA.

Article 5-2

The KYUKAMURA may receive damages for breach of contract by the provisions of Appended Table No. 1 when the guest cancels the contract either in whole or in part for reasons attributable to the guest.

Article 5-3

The KYUKAMURA shall regard this contract cancelled by the guest if the guest has not arrived by 8:00 p.m. on the accommodation date without notification, or if the scheduled arrival time is after 6:00 p.m., more than two hours have elapsed since that time.

(Explanation of the refusal to conclude accommodation contracts)
Article 5-4

The guest seeking accommodation may request that the KYUKAMURA explain the reason when the KYUKAMURA refuses to conclude an accommodation contract in accordance with the provisions of the preceding article.

The KYUKAMURA’s right to cancel accommodation contracts

Article 6-1

The KYUKAMURA may cancel an accommodation contract under the following circumstances.However, this provision shall not mean that the KYUKAMURA may refuse accommodation in any cases other than the cases set forth in Article 5 of the Hotel Business Act.

  1. When the guest seeking accommodation is deemed liable to commit or commits the acts that will contravene rules and regulations, public order, or public morals
  2. When the guest is deemed to fall under any of the following:
    • An Organized Crime Group, Organized Crime Group Member, quasi member of an Organized Crime Group, concerned party of an Organized Crime Group, or other antisocial forces
    • A corporation or other organization for which an Organized Crime Group or Organized Crime Group Member controls the business activities
    • A corporation in which one of the corporate officers corresponds to an Organized Crime Group Member
  3. When the guest uses language or behavior that causes significant inconvenience to other guests
  4. When the guest seeking accommodation has contracted a specified infectious disease
  5. When a violent demand is made or the KYUKAMURA is asked to assume an unreasonable burden in regard to the accommodation(excluding when requesting removal of a social barrier in accordance with the provisions of Article 7 (2) or Article 8 (2) of Discrimination Elimination Act)
  6. When the guest repeatedly asks the KYUKAMURA for those set forth in Article 5-6 of the Ordinance for Enforcement of the Hotel Business Act as a demand that requires an excessive burden and significantly hinders the provision of services related to the accommodation of other guests
  7. When accommodation cannot be provided due to natural disaster or some other unavoidable reason
  8. When the provisions of Article of Prefecture Ordinances are applicable
  9. When the guest does not comply with prohibited actions, including smoking in an area other than the designated smoking areas or tampering with facility equipment, such as firefighting equipment, or other prohibitions set forth in the Terms of Use of KYUKAMURA (restricted to prohibitions deemed necessary for fire prevention)
Article 6-2

When the KYUKAMURA has cancelled the accommodation contract in accordance with the provisions of the preceding item, the KYUKAMURA shall not be entitled to charge the guest for services in the future during the contractual period that the guest has not received.

(Explanation of the cancellation of the accommodation contract)
Article 6-3

The guest may request that the KYUKAMURA explain the reason when the KYUKAMURA cancels the accommodation contract in accordance with the provisions of the preceding article.

Registration

Article 7-1

The guest shall register the following particulars at the front desk of the KYUKAMURA on the accommodation date.

  1. The name, address, and telephone of the guest(s)
  2. The number of nights the guest(s) intends to stay, the number of people and their age groups (adult, elementary school children or infants)
  3. Any other particulars that the KYUKAMURA deems necessary
Article 7-2

Foreigners who do not have an address in Japan will be asked to present their passports for photocopying.

Article 7-3

If the guest wishes to pay the charges in coupons accepted by the KYUKAMURA or by credit card instead of in cash as noted in Article 11, the guest will present these in advance at the time of providing the registration particulars in the preceding item.

Guest room occupancy hours

Article 8-1

The guests are entitled to occupy the contracted guest rooms at the KYUKAMURA from 3:00 p.m. to 10:00 a.m. the next day. In the event of continuous accommodation, however, the guest may occupy the room throughout the day, except for the days of arrival and departure.

Article 8-2

The provisions of the previous item notwithstanding, the KYUKAMURA may allow the occupancy of the guest room during hours other than those provided for in the same item. In this case, designated overtime charges will apply for the additional time spent.

Observance of KYUKAMURA policy and rules

Article 9

The guest shall comply with the KYUKAMURA policy and rules established by the KYUKAMURA and posted on the premises of the facility.

Business hours

Article 10-1

The business hours of the primary facilities at the KYUKAMURA are as follows. However, such business hours may change depending on the circumstances.

  1. Front desk   Open at 7:00 a.m. and Close at 9:00 p.m.
  2. Restaurant
     Dinner     Open at 6:00 p.m. and Close at 8:00 p.m.
     Breakfast   Open at 7:30 a.m. and Close at 9:00 a.m.
     Lunch      Open at 11:30 a.m. and Close at 1:30 p.m.
  3. Large bath   Open at 3:00 p.m. and Close at 0:00 a.m.
               / Open at 5:00 a.m. and Close at 9:00 a.m.
  4. Shop        Open at 7:30 a.m. and Close at 8:30 p.m.
  5. Tea launge   Open at 8:00 a.m. and Close at 8:00 p.m.
  6. Banquet room   Until 8:00 p.m.
  7. Front entrance is locked   10:00 p.m.

Payment of accommodation charges

Article 11-1

A breakdown of the accommodation charges to be paid by the guest and the calculation method are as provided for in Appended Table No. 2.

Article 11-2

The accommodation charges as noted in the previous item shall be made in cash, or coupons accepted by the KYUKAMURA or by credit card instead of in cash. Payment shall be made on departure or when requested to do so by the KYUKAMURA..

Article 11-3

Accommodation charges shall be paid even if the guest voluntarily does not use the accommodation facilities provided for the person by the KYUKAMURA but are at the disposal of the guest.

Liabilities of the KYUKAMURA

Article 12-1

The KYUKAMURA shall compensate the guest for damages if the KYUKAMURA has caused such damages to the guest in the fulfillment or non-fulfillment of the accommodation contract or other related agreements. This shall not apply, however, when such damage has been caused due to reasons for which the KYUKAMURA is not liable.

Article 12-2

The KYUKAMURA has received the Pass Mark certificate of excellence for fire prevention standards issued by the fire department. Additionally the KYUKAMURA is covered by KYUKAMURA Liability Insurance for fire or other disasters.

Handling when unable to provide contracted rooms

Article 13-1

When unable to provide the contracted rooms, the KYUKAMURA shall arrange accommodations of the same standard elsewhere for the guest insofar as practicable with the consent of the guest.

Article 13-2

If the arrangement of other accommodations cannot be made, the provisions of the preceding item notwithstanding, the KYUKAMURA shall pay the guest a compensation fee equivalent to the cancellation charges, and the compensation fee shall be applied to the reparations. If the KYUKAMURA cannot provide accommodation due to reasons for which the KYUKAMURA is not liable, the KYUKAMURA shall not compensate the guest.

Handling of deposited articles

Article 14-1

The KYUKAMURA shall compensate the guest for damages when loss, breakage, or other damage is caused to the goods, cash, or valuables deposited at the front desk by the guest, except when this has occurred due to force majeure. However, when the KYUKAMURA has requested the guest to report the kind and value of cash and valuables, and the guest has failed to do so, the KYUKAMURA shall compensate the guest to a maximum of ¥150,000.

Article 14-2

The KYUKAMURA shall compensate the guest for damages when loss, breakage, or other damage is caused intentionally or through negligence on the part of the KYUKAMURA to the goods, cash, or valuables that are brought onto the premises of the KYUKAMURA by the guest but are not deposited at the front desk. However, for articles of which the kind and value have not been reported in advance by the guest, the KYUKAMURA shall compensate the guest to a maximum of ¥150,000.

Custody of Baggage and Belongings of the Guest

Article 15-1

When the baggage of the guest is brought into the KYUKAMURA before arrival, the KYUKAMURA shall be responsible for maintaining custody of it only when that request has been agreed to by the KYUKAMURA. The baggage shall be handed over to the guest at the front desk when the guest checks in.

Article 15-2

When the baggage or belongings of the guest are found after the guest checks out, and the ownership of the articles are confirmed, the KYUKAMURA shall wait for an inquiry from the owner, in principle, and seek instructions on how the baggage should be handled. If no inquiry or instructions are received from the owner of the baggage, KYUKAMURA will turn over any valuables to the nearest police station within seven days, including the day on which the baggage was found, and any other items will be disposed of after one month (beverages, food, tobacco, newspapers and magazines will be disposed of on the day on which they are found).

Article 15-3

The KYUKAMURA’s liability in regard to the custody of the guest’s baggage and belongings for the previous two items shall be assumed in accommodation with the provisions of Item 1 of the preceding article in the case of Item 1, and with the provisions of Item 2 of the same article in the case of Item 2.

Liability for Parking

Article 16

The KYUKAMURA shall not be liable for the custody of the guest’s vehicle when the guest uses the parking lot on the KYUKAMURA’s premises, whether the vehicle’s key has been deposited at the KYUKAMURA or not. However, the KYUKAMURA shall compensate the guest for damages caused intentionally or through negligence on the part of the KYUKAMURA regarding the management of the parking lot.

Guest's liability

Article 17-1

The guest shall compensate the KYUKAMURA for damages caused intentionally or through negligence on the part of the guest.

Article 17-2

Smoking is prohibited in all areas within the KYUKAMURA facilities (excluding designated smoking areas), and if a guest smokes within the facilities, including the guest room, ¥20,000 will be additionally charged as the cost for cleaning the guest room. The abovementioned smoking includes heated tobacco products (electronic cigarettes).

Appended Table No. 1 Cancellation charges, etc. (Refer to Article 5.2)

  1. The percentage signifies the rate of the accommodation charge that will apply in the case of cancellation.
  2. When the number of days contracted is reduced, the guest shall pay a cancellation charge for the first day, regardless of the number of days reduced.
  3. When part of a group booking for 15 people or more is cancelled, the cancellation charge shall not be charged for the number of people equivalent to 10% of the number of people booked as of 10 days before the occupancy (when accepted fewer than 10 days before the occupancy, as of that date). Fractions will be counted as a whole number.
  4. Different cancellation charges may be set for accommodation plans created by the KYUKAMURA or for other specific groups.

Appended Table No. 2 Calculation method for accommodation charges(Refer to Article 11.1)

Notes: When the Tax Law is amended, the tax payment will be based on the provisions of that amendment.



Revised April 2024